Terms of Business

Welcome to our website. By using our services, you agree to the following Terms of Business. These terms govern your access to and use of the services provided and apply to all visitors, users, and customers.

Please read these terms carefully before using our services. If you do not agree to these terms, you must not use our services.

1. Services Provided

We offer Energy Performance Certificate (EPC) assessments for residential and commercial properties. Our services include but are not limited to:

  • EPC generation and certification
  • Property assessment and consultation
  • Fast and reliable delivery of EPC reports
  • Compliance assistance for property owners, landlords, and agents

2. Booking and Payment

To access our services, you must provide accurate details about your property and make a booking via our online platform or by contacting our team. By booking with us, you agree to pay the fees associated with your service, which are outlined at the time of booking.

  • Payment: Payment is due at the time of booking unless otherwise agreed upon. We accept payments via credit/debit card and other secure payment methods.
  • Cancellation and Refunds: If you wish to cancel or reschedule your EPC assessment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the appointment may result in a cancellation fee.
  • Rescheduling: If you need to reschedule your appointment, we will do our best to accommodate your request. Any changes to your booking must be made at least 24 hours before the scheduled time.

3. Our Responsibilities

  • We will perform an EPC assessment of your property and provide you with a valid EPC certificate based on the results of the assessment.
  • We will ensure that all services are performed by qualified and accredited professionals, in compliance with current regulations and industry standards.
  • We aim to provide accurate, fast, and reliable results, but we cannot be held responsible for inaccuracies due to incomplete or incorrect information provided by the customer.

4. Customer Responsibilities

  • Access to Property: You are responsible for ensuring that our assessor has access to the property at the scheduled appointment time. If the assessor is unable to access the property due to security or other issues, we may charge a rebooking or cancellation fee.
  • Accurate Information: You must provide accurate information about the property to ensure that the assessment is conducted correctly. Failure to do so may lead to delays or inaccuracies in the certificate issued.
  • Compliance: You are responsible for ensuring your property complies with all relevant regulations, and for taking action if your EPC rating is below the required standards.

5. Limitation of Liability

While we strive to provide the highest level of service, we are not liable for:

  • Any failure to deliver an EPC due to incorrect or incomplete information provided by the customer.
  • Any costs, fines, or penalties resulting from failure to comply with building regulations or energy efficiency standards.
  • Any delay or failure in the provision of services caused by circumstances beyond our control, including force majeure events.

Our liability is limited to the total amount paid for the EPC service rendered.

6. Data Privacy

We are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

  • We will never share your personal details with third parties without your consent, except as required by law.
  • You have the right to access, correct, and request the deletion of your personal information at any time.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and software, is owned by us or our licensors and is protected by copyright laws. You may not use any content from this website without our express permission.

8. Changes to Terms

We reserve the right to update or change these Terms of Business at any time. Any changes will be posted on this page, and the revised terms will take effect immediately upon posting. We encourage you to review these terms periodically to stay informed about any updates.

9. Governing Law

These Terms of Business are governed by and construed in accordance with the laws of [Your Jurisdiction], and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms of Business